Orderly: Automating E-Commerce Support with AI
Orderly is an intelligent support agent built on the Inya.ai platform to streamline and automate e-commerce after-sales service. This AI agent handles a high volume of customer requests, from order tracking to refunds, complaints, and returns, providing accurate information and resolving issues quickly so support teams can focus on complex cases.
Demo Video : Youtube Link
Why the E-Commerce Support Agent?
Orderly was developed to modernize the traditional customer service workflow, which is often slow, repetitive, and inconsistent. By automating common queries and service requests, the agent reduces wait times, improves accuracy, and delivers a 24/7 support experience customers can rely on.
Core Capabilities
The project is powered by a single, highly specialized AI agent that manages the entire post-purchase journey:
Order Tracker: Instantly fetches order status, items, and ETAs from connected APIs.
Refund & Complaint Handler: Initiates refunds, registers complaints, and updates customers automatically.
Return Manager: Checks eligibility, schedules pickups, or offers drop-off options for returns.
Persona-Driven Interaction: Maintains a polite, helpful, and slightly upbeat tone to make conversations friendly and human-like.
Integrated Actions: Configurable integrations for API calls, notifications, and disposition analytics to track outcomes.
How the Agent Works
Customer Query: A customer initiates a chat or voice call.
Information Retrieval: The agent authenticates the user and fetches order details from APIs.
Service Action: Refunds, complaints, or returns are initiated on request.
Confirmation: The agent confirms the action and shares next steps or updates.
Analytics: Outcomes are tracked for performance and escalation insights.
Built With
Platform: Inya.ai
AI Model: Specialized conversational AI
Integrations: Custom APIs on Render (orders, refunds, complaints, returns)
Analytics: Disposition Tracking & Post-Interaction Insights
Vision
Our vision is to make post-purchase support seamless, scalable, and delightful for customers, proving that AI can enhance service quality while freeing human teams to handle what matters most.
